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Returns Policy for Waretec Storage Solutions

Welcome to Waretec Storage Solutions. We strive to provide high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, you may return the goods under the following conditions:

1. Return Eligibility:

– Customers are entitled to return goods within 14 days of delivery.
– Returns will only be accepted if the customer has received written consent from Waretec Storage Solutions before returning the goods.
– Goods must be unused, unassembled, in original packaging, and in a resalable condition.
– Customers must pay all return costs.

2. Refund Conditions:

Waretec Storage Solutions will determine the refund amount based on the condition of the goods:

– **Excellent Condition (full refund):**
– Original packaging, sealed as delivered.
– All parts, components, and instructions included.
– Unused and unassembled.
– No damage to the product or packaging.

– Good Condition (20% deduction plus restocking charge):
– Some damage to original packaging, resealed.
– All parts, components, and instructions included.
– Unused and unassembled.
– No damage to the product or packaging.

– Fair Condition (50% deduction plus restocking charge):
– Missing original packaging.
– Missing some parts, components, or instructions.
– Signs of use.
– Some assembly of components.
– Slight damage to the product.

– **Poor Condition (no refund; Waretec Storage Solutions reserves the right to refuse):**
– Missing original packaging.
– Missing multiple parts and components.
– Major signs of use.
– Product assembled.
– Item damaged and not resalable.

3. Goods That Cannot Be Returned:

– Made-to-order products, indicated on product pages and order confirmations.
– Made-to-measure products, whether cut by the customer or by Waretec Storage Solutions.
– Personalized products and items outside our standard range.
– Orders exceeding 100 units unless a sample was ordered first.
– Orders over €500 in value (ex. VAT) unless samples were ordered first.

For any further questions regarding our returns policy or to request a return, please contact our customer service team at sales@waretecstoragesolutions.com. We are here to assist you and ensure a smooth and satisfactory return process.

Thank you for shopping with Waretec Storage Solutions.

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